FAIR AND CLEAR

Good together.

Good Thunder will always put our clients needs and goals at the forefront of everything we do so you can be assured that your projects are in the best hands. In this contract you won’t find complicated legal terms or large passages of unreadable text – we just want all parties to be fair and clear in the process and delivery. Here’s a few words to be sure we’re all in this for the greater good.

Deliverables

You agree to provide us with everything that we need to complete the project including text, images and other information as and when we need it, and in the format that we ask for. You agree to review our work, provide feedback and sign-off approval in a timely manner. Deadlines work two ways and you will also be bound by any dates that we set together. 

We have the experience and ability to perform the services you need from us and we will carry them out in a professional and timely manner. Along the way we will endeavor to meet all the deadlines set but we can’t be responsible for a missed launch date or a deadline if there has been a delay in you supplying materials or you have not approved or signed off our work on-time at any stage. On top of this we will also maintain the confidentiality of any information that you give us.


Intellectual Property (IP)

It’s your responsibility to guarantee that any elements of text, graphics, photos, designs, trademarks that you provide us for inclusion are either owned by yourself, or that you have permission to use them. When we receive your final payment, copyright is automatically assigned as follows:

• You own the graphics and other visual elements that we create for you. 

• You also own text content, photographs and other data you provided, unless someone else owns them.

• You only own your selected concept and working files – all others remain our property. 

We love to show off our work. We reserve the right to display your work within our portfolio, as well as share on social media platforms. We wil only do so once the project has been launched to the public. Please notify us if you would like us to withhold from doing so. 

Design

While we are confident you will be satisfied with our delivery, if for any given reason you’re not happy with the designs produced, you will pay us in full, for all of the work that we have produced until that point and you may either cancel this contract or continue to commission us to make further design revisions at our agreed hourly rate.

Changes & Revisions

We don’t want to limit you to your first idea about how something should look, how it might work or the opportunity to change your mind. Your quotation is based on what we estimate we’ll need to accomplish everything that you have told us you want to achieve. If you do want to change your mind, add extra pages, templates or even add new functionality, we’d love to accomodate them. If these requests fall out of scope, you will be charged our agreed hourly rate. 

Liability

Although we pride ourselves on attention to detail, we are human and can’t guarantee that the elements within your project will always be error-free, so we can’t be liable to you or any third party for damages, lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to use your work. Please proof your work carefully during the revision cycles for typographical errors or incorrect information before the final files have been generated. Approval of final work is required in writing. We’re unable to offer refunds or reprints for a final approved design if it has gone live or to print due oversights by your proofing. 

For brand identity projects, you are responsible for ensuring your chosen brand name is not already used by a competitor, and can be legally used. For packaging projects, it is your role to ensure that goods produced comply with the requirements of any legislation relating to the marketing and/or labelling, and/or packaging of goods. 

For website projects, once we’ve finished the work, we’ll provide an environment so that you can test it and make sure it meets the agreed specifications. If you notice anything wrong with our work within 20 business days, then we’ll endeavor to make any corrections or fixes that might be needed. If you don’t find anything wrong, or you don’t tell us about any problems within 20 business days of delivery to you, then the project will be considered to be completed, and the website in final, accepted form. After that point, any other changes you request will be treated as new work, and charged in accordance with our hourly rate.

Assignment

Good Thunder occasionally engage third party service providers to keep on top of our workflow and ensure you get your projects completed in a timely manner and uncompromised quality. Our trusted partners have been hand-picked by us because they are the best in the business, uphold our high standard of work and take confidentiality seriously. None of Good Thunders agents or representatives are authorizeed to make statements, representations, conditions or agreements on behalf of the company, only the Directors of Good Thunder may do so.

Payments

We require a 50% deposit upfront before commencing any works. We’re a small business, so it’s important you pay our invoices promptly. All payments are due in full within 30 days of being invoiced. After 14 days of non-payment, we’ll add 5% of the remaining balance as interest, and repeat this every 7 days until payment is received. 

Termination

Either of us can terminate the project (and this agreement) if the other isn’t complying with these terms, provided 14 days’ notice has been given and the breach hasn’t been remedied.  We’d be gutted if you decided to walk away from the project if you change your mind, or for any other reason outside of our control. If that happens, then you agree to pay us for all hours of work completed up to that point, any expenses that we can’t reasonably recover. We won’t be required to repay any fees you’ve paid in advance.

Office Hours

Monday - Friday 8.30am - 4.30pm NZT